Lowland Miniatures does everything to guarantee your online security and privacy. We do this, among other things, by hiring professionals and using approved systems. We strive to always stay up to date. Our policy applies since 1-2-2023 until today. To prevent abuse, we will only use the information we need to safely send your items. Lowland Miniatures will never use your data for other purposes. This means that we will never share your data for commercial or other purposes. Read further on this page for all the details.
Data that we collect
Lowland Miniatures processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:
- First and last name
- Address data
- Phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Information about your activities on our website
- Internet browser and device type
- Bank account number
For what purpose and on what basis do we process personal data?
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at email@example.com and we will delete this information.
For what purpose and on what basis do we process personal data?
Lowland Miniatures processes your personal data for the following purposes:
- Handling your payment
- To be able to call or email you if this is necessary to provide our services
- To deliver goods and services to you
- Lowland Miniatures also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.
Automated decision making
Lowland Miniatures makes responsibility decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an employee of Lowland Miniatures). Lowland Miniatures uses the following computer programs or systems:
We use a website builder called Wix. An international player that complies with European legislation. This user has his own Privacy statement. They work for us on our behalf and will not do anything with your data unless this is necessary for our (Lowland Miniatures) Services. Your data is stored worldwide but at all times in approved locations. (EU legislation)
Few other details
How long do we keep your data
Lowland Miniatures does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
By law we must keep certain documents for at least 10 years. Our policy is to wipe our systems once a year of information that does not need to be retained. In any case, all your data will be deleted after 10 years at the latest.
Information you enter in your account will be kept until we stop as a company or you ask us to delete it.
Sharing of data with 3rd parties
Lowland Miniatures does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Lowland Miniatures remains responsible for these processes.
Cookies, or similar techniques, that we use
Lowland Miniatures only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.
View, adjust or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Lowland Miniatures and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to firstname.lastname@example.org. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Lowland Miniatures would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure your data
Lowland Miniatures takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via email@example.com