Policy at Lowland Miniatures
Because we find it important
For a modern online store, honesty is the best policy. That's why we've developed the most generous and transparent shopping policies for our customers. Read on to learn more and don't hesitate to reach out with any questions!
What you should know
Because we are a small company with only a few packages on a monthly basis, we will look at each package to see what suits the delivery best on that day. This means that your package is not always delivered by the same parcel service.
Because we care about the environment, the packaging materials are reused as much as possible.
Our return policy
The small letters
We will of course do our utmost to provide you with a beautiful product. Returns must be returned in the same condition as received. Sometimes there is a little surprise with your order. You can always keep this. If you return an order in whole or in part, this must be done within 14 days of receipt. Please note that any return costs are your responsibility.
Guarantee at Lowland Miniatures
We will always do our best to send you a high-quality product. Should this package arrive damaged, or perhaps something is missing, or a lot? Please contact us immediately and we will make amends at our expense and in good consultation.
Your data is secure
Privacy is of course very important in our current society. We only use secure payment systems. And all data is well secured. We will never do anything with your data unless this is necessary, for example to send a package.